Customer support

Customer support software with tickets on the customer record

Tickets are only useful if the agent can see the customer behind them. In Cordaxon, a ticket sits on the customer’s timeline next to their quotes, orders and invoices, so the answer is one click away.

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14 days free · No credit card · 49 USD per seat per month

Tickets the team picks up and closes

Incoming messages become tickets the support team can pick up, answer and close, with status visible to everyone who needs to know.

Shared ticket list
Pick up, reply, close
Customer support team view
Analytics on volume and response

On the customer’s timeline

Replies and satisfaction scores are logged on the CRM timeline, so sales and support see the same history.

Replies logged on the customer
Customer satisfaction recorded
Orders and invoices at hand
Tickets from sales and logistics too

Email in, answers out

Connect a support mailbox and what arrives is read and sorted to the right team. AI drafts a reply to a particular person, and a person sends it.

Connect an email address
Mail sorted to the team that handles it
AI drafts replies
Nothing sent without a person

Questions

Is there a ticket system?

Yes. Customer Support has a shared ticket list, a team view and analytics.

Are tickets connected to customers?

Yes. Tickets are logged on the customer’s timeline in the CRM.

Can I connect a support mailbox?

Yes. Mailboxes connect under Integrations.

Put your company in one structure, and work inside it.

Fourteen days, no card. One price per seat, never per feature.

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